How long will it take for my vehicle to be delivered?
Due to the fact that we provide a DIRECT transport; your transit time is only estimated in between 5 - 8 business days depending on your route. Since your vehicle is loaded on one truck and stays with the same driver the entire transport, your vehicle will be safely transported and will arrive faster than you expected. Do keep in mind that delays may occur due to bad weather, traffic, or unavailable customers
Do I have to take my car any where or will you pick it up at my exact location?
We provide a DOOR TO DOOR transport, meaning your vehicle will be picked up and delivered to the addresses provided to us, unless the driver is restricted or could not fit into the area. The only time we will use a terminal or storage facility would only be at the customer’s request.
How much notice should I give prior to booking?
Most customers will want their car shipped the next day. With our expedited service we can have your vehicle picked up within 5 business days from your booking date. Want the cheapest rate, give us 2 weeks notice and we will provide you with our cheapest quote and still have you moved on your requested dates. Inoperable vehicles are a little harder to move. Give about 3 weeks of notice on inoperable vehicles unless your estimator tells you otherwise.
What type of payment do you accept?
We take a small deposit that will secure your spot on the vessel with our driver. That payment is taken with any type of debit/credit card over the phone. The remaining balance is a COD, which is paid to the driver upon pick up or delivery. The method of payment is paid cash, money order, cashiers check or travelers check, any type of certified payment.
If I cancel my order, will I receive a refund?
Here with State 2 State auto transport we do not steal money. We feel if the service is not provided why should we keep your money? And if you give us 7 business days notice prior to your pick up dates to cancel, we will refund your entire deposit.
Is my vehicle insured?
Yes, your vehicle is insured from the time we pick it up until the time it is delivered, by cargo liability insurance, which has a zero deductible to you as the customer, in the event of a transport damage that may occur. Cargo liability insurance, however, does not cover Acts of God, such as hail, tornados, hurricanes, etc., and therefore it is recommended that you maintain coverage on your vehicle that would cover damage occurring due to an Act of God.
Will my vehicle be transported in an open or enclosed carrier?
That is up to the customer's request. We have over 300 drivers that deal with us exclusively and can offer either open or enclosed services.